Your designs and files are your most important assets, and we protect them with the highest level of security using the Synergy Platform.
We offer three levels of protection
Our platform is using Amazon Web Service S3 infrastructure that is a highly durable storage infrastructure designed for mission-critical and primary data storage. Objects are redundantly stored on multiple devices across multiple facilities in an Amazon S3 Region. Amazon S3 maintains their durability by quickly detecting and repairing any lost redundancy.
Amazon S3 further protects your data using versioning to preserve, retrieve, and restore every version of every object that is stored. you can easily recover from both unintended user actions and application failures.
By default, requests retrieve the most recently written version. You can retrieve older versions of an object by specifying a version of the object in a request.
Up to 10GB of Data storage per company is included with your base Synergy Platform company account. Additional storage can be purchased through your local reseller.
For detailed information visit, How to create a user account.
Basic steps for registering a company and administrator users:
Once the account information is received and reviewed by IronCAD, an email to the user will be sent stating the account has been created.
The Synergy Platform is initially free to IronCAD users on current AA/SS support contracts. Starting July 2022, user accounts will need to be purchased. IronCAD AA/SS supported users will receive a discount from the standard price of user clients.
You can reset your password by those steps.
You need to ask the administrator of your company to set up your account. You will receive an email after the account is set up. Clicking the link in the email will bring you to the web page so you can login with the credential contained in the email.
For more details on the process, once the email link has been provided, the step-by-step article is available here: How To Set Up An Account on Synergy
Yes. All document types are supported. IronCAD users however have a dedicated client to support check-in/out and add directly from the IronCAD application that will also automatically establish external references associations in Synergy Vault. For other types of documents, you can manually add reference links from the "Details" page on the documents.
Yes. IronCAD users have a dedicated client to support check-in/out and add directly from the IronCAD application that will automatically establish external references associations in Synergy Vault. For other types of documents, you can manually add reference links from the "Details" page on the documents. For example, you can create a reference link between word documents if you like.
Yes. Synergy Vault tracks versions and revisions of your documents. From the details page on a document, you can see all versions/revisions of files and access past versions/revisions.
Prior to the IronCAD 2022 release, you can download the latest Hotfix Installation located on https://www.ironcad.com/product-updates/ for IronCAD 2021 Product Update 1. Once installed, you will see the Synergy Click in the Add-Ins ribbon bar in IronCAD. You can also enable the Synergy Client toolbar if you would like to dock the client toolbar in the IronCAD interface.
Managed documents are used in the Synergy Vault for versioned or revisioned files. Typically this is called Document Management file types where you control revisions, properties, access permissions, and reference links on documents. For more details, visit the Managing Document knowledge base article.
Yes. The Synergy platform can support any document type to add to the Unmanaged Documents. View options may not be available for some types.
Unmanaged documents of the Synergy Platform are where documents are added for collaboration. These files are not versioned/revisioned like Managed Documents in Synergy Vault. Unmanaged documents can be added to public, private, and company folders for sharing and collaboration. Any type of document can be added however there are additional capabilities with IronCAD document types.
You must contact IronCAD to request access to the Service. An easy way to do this is to use the Notification:
In order to use the Synergy Configurator, your company must request the access to the Service. Your administrator can then grant you the access right to the Service. After you have the access to the service, the Synergy Configurator can be found under Main Services → Synergy Configurator.
Note: The Synergy Configurator is an additional cost service that will need to be purchased by the company for the desired number of users for access.
For Unmanaged Documents:
For Managed Documents:
For a more detailed answer, we recommend you read through our article on How To Share Documents.