Welcome to our Synergy Helpdesk

Resources for using the Synergy Platform

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Q&A with our CEO Brian Johnson
Official "How to" meeting
International Meeting of Support
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FAQs
Is the Synergy Platform Secure?

Your designs and files are your most important assets, and we protect them with the highest level of security using the Synergy Platform.

We offer three levels of protection

  • Platform Level - Synergy is Platform independent (currently offered on AWS S3 Platform - see below).
  • User Level – Username/Password
  • Role Based – controlled access

Our platform is using Amazon Web Service S3 infrastructure that is a highly durable storage infrastructure designed for mission-critical and primary data storage. Objects are redundantly stored on multiple devices across multiple facilities in an Amazon S3 Region. Amazon S3 maintains their durability by quickly detecting and repairing any lost redundancy.

  • Backed with the Amazon S3 Service Level Agreement
  • Designed to provide 99.999999999% durability and 99.99% availability over 12 months
  • Designed to sustain the concurrent loss of data in two facilities

Amazon S3 further protects your data using versioning to preserve, retrieve, and restore every version of every object that is stored. you can easily recover from both unintended user actions and application failures.

By default, requests retrieve the most recently written version. You can retrieve older versions of an object by specifying a version of the object in a request.

Can I add any document to the Unmanaged documents to collaborate with?

Yes. The Synergy platform can support any document type to add to the Unmanaged Documents. View options may not be available for some types.

Can you add any type of file to Synergy Vault to manage Check-in/out?

Yes. All document types are supported. IronCAD users however have a dedicated client to support check-in/out and add directly from the IronCAD application that will also automatically establish external references associations in Synergy Vault. For other types of documents, you can manually add reference links from the "Details" page on the documents.

Does Synergy Vault Manage IronCAD External Linked File Relationships?

Yes. IronCAD users have a dedicated client to support check-in/out and add directly from the IronCAD application that will automatically establish external references associations in Synergy Vault. For other types of documents, you can manually add reference links from the "Details" page on the documents. For example, you can create a reference link between word documents if you like.

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Contact our Support Helpdesk

You can contact us Monday - Friday from 8:00 AM to 5:00 PM EST